One of the things that customers love about Spokn is the excellent customer support that we provide. We respond quickly to each question and keep customer satisfaction as our priority. But now, we’re taking customer support to another level altogether, thanks to Helpshift.
Helpshift takes care of making the support experience amazing, so we can concentrate on making VoIP amazing. Starting today, the Support screens on our Android and iOS apps will show a searchable FAQ list. Answers to common questions can be found instantly, so you don’t have to wait for a support exec to reply.
You can vote on whether the answer was helpful or not so we can improve them further. And If you have a question to which you don’t find an answer, you can send it to support right away.
What’s more, there’s even real-time chat support so you can get your issues resolved in a jiffy. We hope you never have to use this new feature, but in case you do, we’re sure that it will be easy and enjoyable!